Returns & Exchanges
Return Policy
We will gladly accept eligible merchandise for exchange, store credit, or refund within 30 days of purchase. All merchandise returned must have original tags attached, be unused in sellable condition and accompanied by proof of purchase. Returns are free of charge.
Items from the Bag Collection must be returned in the original packaging with the dust bag, crystal and authentication card.
Holiday Return Policy: Orders placed between November 11 and December 10, 2025 can be returned or exchanged through January 10, 2026. Orders placed on or after December 10, 2025 are eligible for return within 30 days of purchase.
Exchange Only
Items Select items are marked Exchange Only and are eligible for a different size of the same item, pending availability. Exchange-only items are not eligible for refunds or store credits.
Final Sale
Items marked FINAL SALE are not eligible to return for a refund, exchange or store credit. Please review all product details carefully before completing your purchase.
Do you offer free returns?
Yes! Returns are free for both US and international orders.
How to Mail Back an Online Return
1. Start a Return
Go to returns or My Account > Order History to initiate the return. Enter the order number and email address linked to your online order. Complete the steps online to answer your reason for return and if you want an Exchange or Refund.
2. Return Label
Download and print your FREE pre-paid return label from the confirmation page within the portal. You will receive a return initiated email to confirm your return has been initiated.
Affix the pre-paid label to the original package.
3. Get Your Return/Exchange Ready
Place new and unused items in the original package. Please do not combine separate orders into one package and in contrast, do not separate a return for one order into multiple boxes. This can cause delays of up to 14 business days.
4. Drop Off Your Package
Drop off your package at a nearby UPS location. We is not responsible for any lost returns. We recommend a shipping method with proof of delivery or tracking number. Keep your tracking number handy so you can track when your return is received. Our return window is 30 days from delivery.
Shop Now Return Credit
During the exchange process, you will have the option to pick a different size or shop for a completely different option on Our Store. You will also have the option for an instant exchange if you don’t want to wait for the return to be received. A hold for the amount of the new item(s) will be placed on your credit card and the new order will be processed immediately. As soon as your return is dropped off at the carrier, the hold will be released. You will have 21 days to ship your item(s). If your return is not in transit after 21 days, your card will be charged for the full amount of the item(s).
Exchanges
To start an exchange, please visit our return portal returns.
For returns, please allow 2-4 business days to process the return once it is received.
If you have requested an exchange, it will then be shipped to you with a new email for tracking.
Stores are unable to process exchange requests initiated through the return portal at this time.
Buy Online Return In-Store
You may return or exchange merchandise purchased online to any store in the U.S. within 30 days of purchase. Make sure to have your original order number. All item(s) must have the original tags attached, be unused and in sellable condition.
All returns will be refunded to the original form of payment. Purchases paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid to the other original payment method.
Stores are unable to process exchange requests initiated through the return portal at this time.
Buy In-Store & Return Online
For U.S. purchases, you can shop in-store and try at home! Send back anything you don’t 100% love by starting your return in our Returns Portal. Make sure to provide your email when checking out in-store! All other rules of the Return Policy apply. Stores are unable to process exchange requests initiated through the return portal at this time.
Buy in store and return online is currently not available for purchases made outside of the U.S.
Return Policy
We will gladly accept merchandise for exchange, store credit, or refund within 30 days of purchase. All merchandise returned must have original tags attached, be unused in sellable condition and accompanied by proof of purchase.
What is Reshop
We’re excited to partner with Reshop to bring you instant refunds! Simply select Reshop when making your return, and complete your refund process directly with them. You can choose to get your money back on a virtual debit card or deposited into your bank account. With an instant refund from Reshop, enjoy the freedom and flexibility to spend your money immediately, your way.
See how Reshop works
Reshop Visa® Prepaid Card is valid only in the U.S. Limited Use. The Reshop Card is issued by Pathward® N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. The Reshop Card is powered by Marqeta. The Card can be used online or in stores everywhere contactless Visa debit cards are accepted. No cash access.